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Booth overview
Welcome to MAVI STEP: Elevate Your Shoe Care and Comfort!
Discover the MAVI STEP Difference
MAVI STEP stands as a premier brand rooted in decades of profound experience within the shoe industry. Our team of specialists has artfully harnessed their expertise to craft a brand that seamlessly fuses age-old traditions with contemporary innovations. By meticulously scrutinizing the strengths and vulnerabilities of other shoe products on the market, we’ve forged a definitive formula for creating unparalleled products.
At MAVI STEP, we provide comprehensive solutions that impeccably align with the unique needs of our cherished customers. Our commitment extends to delivering professional guidance and insights for impeccable shoe care, empowering our patrons to preserve their comfort, well-being, and finances, all while achieving remarkable outcomes.
Unveiling the MAVI STEP Journey
The inception of MAVI STEP dates back to 1996 in Ukraine, and since then, we’ve been dedicated to producing and distributing shoe care products that meet and exceed international benchmarks of quality. Our journey commenced with wholesale transactions of shoe care products from various manufacturers, shifting our focus to premium offerings by 1998. By 2004, we had solidified enduring collaborations with elite European brands.
Progressing forward, 2008 saw the expansion of our repertoire to encompass products catering to foot and leg health. Our evolution continued, leading us to engineer anatomical, hygienic, orthopedic, and preventive insoles for shoes by 2010. The year 2011 marked the birth of the MAVI STEP brand, with our inaugural store opening in Kyiv in 2012. The ensuing years saw our growth, culminating in the establishment of our tenth MAVI STEP store by 2016.
From 2017 to the present day, our core philosophy centers around providing personalized customer service as our paramount advantage.
Tailored Services and Product Excellence
For over a quarter-century, MAVI STEP has been steadfastly addressing customer concerns pertaining to leather products and foot well-being. Over this span, we’ve ascertained that personalized service is the ultimate conduit to resolving these intricacies. In practice, even when faced with identical issues, products, materials, or colors, we might recommend distinct solutions due to the multifaceted variables at play.
Our modus operandi entails a meticulous review of the order, followed by customer engagement to conduct a thorough consultation aimed at pinpointing the most fitting products. Should the initial products not align with the best solution, we will readily furnish alternative options. We then guide our patrons on the optimal utilization of each product, imparting our expert techniques to ensure peak performance.
This commitment extends beyond the transaction, offering unwavering support and insights for any queries or concerns related to MAVI STEP products. Unlike other online stores that merely provide products, MAVI STEP stands as your partner throughout the journey.
Unveiling the MAVI STEP Edge
When you choose MAVI STEP, you’re embracing:
1. Personalized Service: Our adept managers delve into your needs, ensuring the products you select comprehensively address your requirements.
2. Expert Care Methods: The MAVI STEP team, seasoned professionals with decades of expertise, unveils techniques that were once closely guarded secrets. Now, we delight in sharing these insights to elevate your care regimen.
3. Lifelong Support: Our MAVI STEP managers stand at the ready to offer detailed advice, irrespective of when you made your purchase. Quality customer service remains paramount before, during, and after every transaction.
The Unparalleled MAVI STEP Advantage
MAVI STEP stands as the quintessential destination for care products catering to an array of leather goods, encompassing smooth leather, nubuck, suede, and more. In tandem, our brand presents orthopedic offerings that safeguard against leg and foot ailments, alongside an array of shoe accessories. Our products undergo rigorous testing to ensure they impeccably align with the health and appearance of your shoes.
Harnessing high-quality organic components like natural waxes, oils, and fats, our products epitomize excellence. Our website offers detailed insights into each product, while our user-friendly ordering process streamlines your experience in finding the perfect solution.
The MAVI STEP lineup continually evolves, introducing novel and innovative products to elevate your shoe care journey.
Why MAVI STEP Reigns Supreme
MAVI STEP boasts:
1. A Vast Selection: A treasure trove of over 1,000 items awaits your exploration.
2. Distinctive Solutions: Unparalleled care for shoes, leather, feet, and legs
3. Proven Efficacy: Our products have been validated through rigorous laboratory testing.
4. User-Centric Packaging: From jars and bottles in convenient sizes to sponges, sprayers, dispensers, and droppers, our packaging echoes simplicity.
5. Value and Affordability: Our offerings endure, serving 200 to 2000 pairs of shoes, a testament to enduring quality at accessible prices.
6. Premium Quality: Superior products that outshine the competition while maintaining competitive pricing
7. Swift Shipping: Seamless worldwide delivery ensures your MAVI STEP experience is punctuated with convenience.
Elevate your shoe care and well-being with MAVI STEP, where excellence is the standard.
Shipping policy
We now ship to all countries worldwide using Ukrposhta, a reliable state-owned postal enterprise subordinated to the Ministry of Infrastructure of Ukraine. Delivery time varies from 14 to 28 business days, depending on the country of delivery. We will ship your package within 2 days after receiving your order.
Return policy
Refunds available: See booth/item description for detailsReturn Policy
Last updated May 05, 2023
We’re happy that you’ve made a purchase with us, and we hope you’re pleased with your item. However, if you’re not satisfied with your purchase for any reason, you can return it to us for a full refund or an exchange. Here’s what you need to know about our return policy:
Returns
You must send the item back within 14 days of the date you bought it. We only accept returns for items that are in new and unused condition, with all the original tags and labels still attached.
Return Process
To return an item, put it back in its original packaging with a written statement and proof of payment showing the date of sale (such as a cash receipt). Then, you can send your return to the address we provide you when you contact us. Please keep in mind that you are responsible for the cost of return shipping. We recommend using a method that allows you to track your package.
Refunds
Once we receive your return and verify that the item is in the proper condition, we will process your return or exchange. Please allow up to 30 days from the time we receive the item for us to process your return or exchange.
Exceptions
There are some items that cannot be returned or exchanged, as listed in Appendix No. 3 to Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994. If your product is damaged or defective, please contact us to arrange a refund or exchange.
Questions
If you have any questions about our return policy, you can contact us at the following:
Phone: +38 093 093 5905
Email: [email protected]
Miscellaneous details
Important Information: Tailoring Your MAVI STEP Experience
Here at MAVI STEP, we’re committed to elevating your shoe care journey with specialized products designed for specific materials. We’ve gathered essential information to ensure a seamless shopping experience:
1. Material-Specific Formulas: Our MAVI STEP products are meticulously crafted with a focus on specific shoe materials. Each product is tailored to provide optimal care and enhancement for particular materials, ensuring that your shoes receive the attention they deserve.
2. Comprehensive Product Descriptions: To assist you in selecting the right product, we’ve provided detailed descriptions on each product page. These descriptions highlight the targeted materials and offer insights into how the product can effectively enhance their appearance and lifespan.
3. Universal Solutions: While the majority of our products are material-specific, we do offer a limited range of universal solutions. These versatile options cater to a variety of materials and can be a convenient choice for those seeking broader care solutions.
4. Compatibility Assurance: When browsing our product pages, pay attention to compatibility notes that indicate the materials a product is ideal for. This ensures that you make an informed decision and select the product that perfectly aligns with your needs.
5. Expert Guidance: If you’re uncertain about the compatibility of a product with your shoe’s material, our expert team is here to help. Reach out to us for personalized guidance to ensure you choose the most suitable MAVI STEP product.
6. Product Availability and Personalized Selection: We understand that products might occasionally be out of stock. Even if the product you intended to order is currently unavailable, we encourage you to contact us. Our expert MAVI STEP consultants can assist you in finding the perfect alternative that meets your specific needs.
7. Contact Us: For any inquiries, concerns related to material compatibility, or assistance with alternative product selection, don’t hesitate to get in touch with our dedicated customer support team. We’re here to address your questions and provide the assistance you need.
8. Enhance Your Care Regimen: Investing in material-specific products offers an unparalleled opportunity to extend the life and appearance of your shoes. By using products tailored to your shoes’ materials, you’re ensuring they receive the highest level of care.
Thank you for choosing MAVI STEP as your partner in superior shoe care. Your satisfaction and the longevity of your shoes are at the heart of everything we do.
Seller coupons & discounts
Combined item discount: 15% off w/ $100.00 spent
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