Shipping policy

Generally speaking, the goods will be received about 15~25 working days after the order is placed. The specific time is based on the time of the express company. After the goods are sent out, we will provide the shipping order number for the buyer to check. Now affected by the coronavirus, the express delivery is The date may be delayed, if you need it in a hurry, please contact us before placing an order

Return policy

eturn Policy (Full policy, list of returnable and non-returnable items)
The following items are returnable:

• Standard-size dresses (except final sale dresses)

• Shoes (except final sale shoes)

• Most accessories

If you are not satisfied with your item(s), please request a return in My Orders or Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item(s). Therefore, we encourage you to inspect and try on all items as soon as they are delivered.

Please send your item(s) using local post within 7 days from receiving the return form. The return form must be included in your return package.

Note:

• All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached.

• Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags.

• If you received promotional gifts with your order, but need to return your order, you may keep these gifts.

• We won’t take back the points, which you get for placing the order. The points will be retained in your account. But the points used for your order will not be refunded.

• Once your return is in transit back to us, we cannot resend any of the items to you. Please make sure you do not include non-JJ’s House items or items that you don’t plan to return, in your return package as we are unable to send them back to you.

• Almost all items on our website are made-to-order, including standard-size items. Therefore, we cannot afford “Buy-many-keep-one” purchases. And that would also increase environmental waste. If you cannot decide on the color, size, or style, we offer various services to help you find the perfect dress. These include:

- Color & Fabric Swatch for a small fee. Shipping is complimentary.

- Custom-size option. Our tailors will ensure your dress fits perfectly. For customers in the UK, France, Germany, Austria, and Belgium, we’re currently offering free custom sizing for a limited time. Moreover, for Flower Girl Dresses and Junior Bridesmaid Dresses, we extend this special offer to all countries.

- For customers in the USA (except for Hawaii and Alaska), UK, Germany, France, Australia, Belgium or Austria, we provide an At-Home Try-On Program. Have dress samples shipped to your door so you can try dresses on at home before purchasing.

The following items (and any others marked as non-returnable on their ordering page) are non-returnable:

• Custom-Made Dresses
• Final Sale Items
• Swatches
• Fabric by-the-yard
• Purchased At-Home Try-On Dresses
• Face Masks
• Garment Bags
• Robes
• Lingerie
• Wedding & Party Jewelry
• Name Necklaces
• Name Rings
• Bracelets
• Personalized Favors
• Bride Gifts
• Bridesmaid Gifts
• Groom Gifts
• Groomsmen Gifts
• Beauty

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