Shipping policy

Discreet Shipping

We understand that when placing an order with House Of Chastity that our customers may not wish others to know about their purchase. We would like to ensure our customers that:

All purchases are shipped out in plain secure packaging with no company ‘House Of Chastity’ logos or branding.

If a name has to be shown for international orders then it is displayed as HOC Inc.

All House Of Chastity items are shipped from our U.K. warehouse.

We do not use any third-party companies to process or ship our orders.

Shipping Times

All orders placed will aim to be processed in a 48-hour period.

Purchases made after 12 pm on a Friday will be processed and sent out on the following Monday.

Occasionally issues beyond our control will delay posting but we will endeavor to ship the item as efficiently as possible and contact the customer.

U.K. Postage

Standard orders are sent via Royal Mail Tracked 48.

Orders over £75.00 that are eligible for free standard delivery are sent via Royal Mail Tracked 48.

Express Delivery

Express deliveries are sent via Royal Mail Special Delivery Next Day By 12 pm.

For same-day dispatch, the order must be placed before 12 pm.

If Special Next Day By 1 pm delivery is purchased on a Friday, a Bank Holiday, or during Royal Mail strikes we can not guarantee that you will receive your parcel on the next day by 1 pm.

International Postage

We are a U.K.-based company, however, we are very happy to post worldwide.

Shipping times do vary from country to country, but our carrier offers delivery to Europe within 3-5 days and 5-7 days for the rest of the world.

Please note that if stopped at customs then a parcel can take longer to arrive.

Full tracking details are supplied and our customs notes are discreet regarding the contents.

All orders are sent International Signed For – £12.99.

Please note that for international orders all customs and import charges are the buyers’ responsibility.

Royal Mail Local Collect

Please note that at checkout you will still need to provide your home address, this is used for payment processing and to find your nearest Local Collect store.

These orders are processed within a 48-hour period and will be sent to the nearest post office offering the Local Collect service.

All UK mainland postcode addresses only.

The Highlands and Islands of Scotland (please allow up to 7 working days for some areas)

Northern Ireland (Please allow 1 extra working day on top of usual delivery times)

Isle of Wight (Please allow 1 extra working day on top of usual delivery times)

Return policy

Seller coupons & discounts

Shipping discount: Shipping weights of all items added together for savings.

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