Shipping policy

GTEC International Return Policies for Bonanza Global Marketplace
• All returns must include the following or it will be rejected and returned back to you at your cost:
o Product purchased from GTEC International on Bonanza
o Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Bonanza Customer Service within 72 hours of order delivery)
o All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
o Original UPC/serial# intact on product and on retail package (Proof of Purchase)
o Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
o Return must be requested on Bonanza Return Portal with the correct Bonanza order# and product

Additional Return Requirements and Policy for Bonanza Global Marketplace Orders:
1. All returns on our Bonanza Global orders are handled by Bonanza or GTEC International if local return address is available through Bonanza return portal. Please follow instruction online via your Bonanza account order history, contact Bonanza Customer Service, or GTEC International for any questions related to Global order returns. To find out detail return instructions or how to contact Bonanza Customer Service, please visit Bonanza online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the invoice date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. Shipment received with visible damages must be reported to Bonanza Customer Service within 72 hours of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you at your cost.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Bonanza return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled by Bonanza or GTEC International if local return address is available. RMA number will be issued after Bonanza Return Center or GTEC International local return center receives, inspects, and processes your return. Bonanza or GTEC International will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you at your cost if your return does not meet our return policies. For any questions regarding your return, please contact Bonanza Customer Service directly. You can still contact GTEC International for any questions regarding your orders or the products we are selling on Bonanza Global Marketplace.