Accurate Delivery Dates Promote Happy Customers

Last week I talked about Bonanza's discount shipping label program. This week I am following up with tools we've created to clarify delivery times for your customers. You can set up shipping timelines in your Booth Settings to display an accurate delivery date on each of your listings. This is an easy way to meet (or even exceed!) your customer's expectations for their shopping experience.

What is your handling time?

Your handling time is the maximum number of business days between when the item is purchased and when you ship it to the buyer. You can specify this information in advance. It's called "Items ship within" on the "Shipping & returns" page of your Booth Settings. Use it to set the number of days until a buyer should expect to see a tracking number on their order. This information provides clarity for the buyer and saves you both time since they don't have to write to you to ask about their order status.

To give the buyer an estimated delivery date, we add the handling time you entered in the "Items ship within" field to the number of days associated with your shipping method. This delivery estimate is then displayed on your listings.

Setting up multiple handling times

Some sellers have inventory warehoused in different locations and need the handling time to be specific to the listing. We've got you covered! Go to your Batch Editor tool , select the "Shipping" tab, enter the handling time, and then select the listings to apply it to. This will override the main booth setting as described above for those listings selected.

Use shipping profiles to save time

A shipping profile is a way to save shipping rules that you tend to use repeatedly.

If you use shipping profiles, you can add handling time to them, too. Use the field "Shipping time estimate" to fill in the number of days it will take you to ship the orders.

Send an after-sale message to your customers

To add a personal touch to the buying experience and to remind customers of the delivery date, use this feature. It's called "After-sale message" on the "Payments & purchases" page of your Booth Settings. We will send this automated message to your customers after they place an order. This message is sent in addition to the order confirmation email that the buyer receives. It's a simple way to say thank you in your own words while further confirming when they can expect their item.

Here is an example template:

“Thank you for your purchase from (your booth name)! Your order is being processed. You should see a tracking number on your order within (X)  business days, and delivery in (X-X) business days. Please contact us with any questions or concerns. After your order has arrived, we would be happy to receive feedback from you. Thank you for your business!”

By providing your customers with a clear delivery date from the start and an after-sale message of thanks, you can promote positive feedback on your transactions and increase the possibility of repeat sales.

Happy Bonanzling!