The item must be in pristine condition in order to qualify for a return, In addition, all included accessories must be returned in order to qualify for a return. Finally, the item and accessories must be repacked in the original box. A 20% restocking fee will apply. 99% of the items I sell have a factory warranty. in the highly unlikely circumstance that there is an issue with your product I will ask you to speak with the customer service representative of the manufacturer (via email or their 800 number) to resolve the issue.