Grill Heat Plates Tent Shield Stainless and similar items

RETURN AUTHORIZATION REQUEST:
Please read this entire email before sending any part back for return or exchange.

All returns are inspected by a technician. If the part has been installed you will not be issued a refund. If a part is installed and it is defective please see our warranty policy below. All returns must be made with in 30 days of the receipt of the product. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you are beyond the 30 days you will need to contact us and see if a return can still be accommodated. All returns are subject to a restocking fee of 10 percent + any shipping and handling charges that our company has incurred shipping the product. Shipping and Handling upgrades or surcharges are non-refundable. It is the customer’s responsibility to send back parts in their original packaging with all of their original paperwork. The return shipping is the responsibility of the buyer. We offer free returns for specific items.

All returned items must be in the original packaging. If the item came in a box, it should be returned in the same box. If the item came in a bag, it must be in the same sealed unopened bag. Items must include all manuals, packaging, seals, and or misc parts. Please do not alter the factory box or packaging, and leave all factory stickers on the box/container.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

WARRANTY:
Most warranties do NOT require a defective part to be sent back. You will need to contact us with your order number so we can determine if we will need the part back. All warranties require the following information:

Appliance Type:
Appliance Manufacturer:
Appliance Model #:
Appliance Serial #:
Damaged Packages:

Please note for Samsung parts that are defective we will require they be sent back for warranty approval. We do not cover shipping charges in either direction for these parts.

Warranty periods vary by brand and manufacturer, please contact us with questions related to warranty period. Most parts have a guarantee against defects by the original manufacturer for one year from the purchase date of the product. This excludes unnatural wear & tear, physical damage, and some parts such as filters, fuses, and igniters.

If your part was damaged during transit you will need to contact us within 7 days of receiving your product.