Authenticity guaranteed. Store gift receipt is included. In rare cases, if a gift receipt is not available we will be happy to provide a copy of the original invoice with the price blacked out upon request.
Due to a variety of devices and settings, display of colors may vary. We attempt to describe colors as accurately as possible, but the only way to guarantee the right color is to match it with manufacturer's color code provided in the item description.
USPS Priority Mail Shipping for items over 1lb or First Class Shipping for items under 1lb; in some cases USPS Priority Mail Shipping could be substituted by either FedEx Ground or UPS Ground.
Non-payers will be automatically reported and a claim filed, so we could regain seller's fees.
BUY WITH CONFIDENCE:
· Everything we sell is AUTHENTIC and purchased at KateSpade.com or Kate Spade Outlet; we do not buy from 3rd parties.
· We keep stock and ship from smoke and a pet free environment.
· We will consider all reasonable offers.
!!! RETURN POLICY !!!
!!! MUST READ !!!
Due to pandemic, we sanitize every item before shipping. Please understand that we cannot resell returned items as new. If the item is removed from the box by the customer, it is not considered new. You can return any item purchased from us within 30 days, but a 20% fee will be deducted from the refund. You will also be responsible for shipping costs. Items that have been accessible to pets as well as items with odors or signs of wear will not qualify for refunds. Missing parts, i.e., retail tags, dust bags, gift bags, gift boxes, etc., will be subject to additional deductions.
We sell only genuine merchandise; we do not purchase from 3rd parties. We do not sell counterfeits, fakes, or knock-offs. If you have any doubts about your item, you can verify its authenticity at any manufacturer's store or outlet. If this option is not available and you have a reason to believe that your item is not genuine, you must file a police report before returning the item. The police report must be filed by the original customer; we cannot guarantee 3rd party transactions. Without a copy of the police report, return as "doesn't seem authentic" will not be accepted.
All leather goods have blemishes; scratches, discoloration, bumps, creases, etc. Sometimes they are microscopic and not visible to the naked eye, but sometimes they are visible. We inspect every item upon receipt. If we receive an item that has a blemish noticeable from 3+ feet at any light angle, the item is returned to the manufacturer. If there is a minor blemish noticeable from less than 3 feet or at a specific light angle, it is considered acceptable. However, you can request an additional inspection (free of charge) to make sure there are absolutely no visible blemishes. If you do not request an additional inspection and find a blemish upon arrival, return as "not as described" or "defective" will not be accepted.
All items come with the original manufacturer's warranty. We check every functional item, i.e., zippers, snaps, locks, etc. If there is an issue with a functional item during warranty period, it will be repaired or replaced by the manufacturer.
If delivery delay is caused by a carrier, we will file an insurance claim upon customer's request. The customer will not request a refund before the claim is resolved.
To return the item, please complete the following steps:
· Contact us for RMA#
· Mail unused item (with tags attached, if applicable), preferably in original box/package; if you kept the item in a smoking place, it was accessible to pets, or has any odor, the return will be rejected
· Include a check for 20% of item cost
· You will receive full refund on your Paypal account
· To combat fraud, refunds will be issued to original purchaser ONLY; refunds over $50 may require government-issued photo ID
Please DO NOT bid on / purchase our items unless you AGREE to our return policy. Thank you!