We
want you to be 100% satisfied with your purchase. If you're not, you
can return your item within 30 days from the purchase date in its
original UNUSED condition. However, you will be charged 10% restocking
fee plus original shipping charge. You will also have to cover return
shipping. If we make a mistake and send you a wrong item, you will not
be charged any fees and we will cover return shipping. We will also send
you the right item, providing you still want it and we still have it.
In either case, we will pay you 10% of the cost of the item to
compensate you for the inconvenience caused by our error.
We
sell only genuine merchandise; we do not purchase from 3rd parties. We
do not sell counterfeits, fakes, or knock-offs. If you have any doubts
about your item, you can verify its authenticity at any manufacturer's
store or outlet. If this option is not available and you have a reason
to believe that your item is not genuine, you must file a police report
before returning the item. The police report must be filed by the
original customer; we cannot guarantee 3rd party transactions. Without a
copy of the police report, return as "doesn't seem authentic" will not
be accepted.
All
leather goods have blemishes; scratches, discoloration, bumps, creases,
etc. Sometimes they are microscopic and not visible to the naked eye,
but sometimes they are visible. We inspect every item upon receipt. If
we receive an item that has a blemish noticeable from 3+ feet at any
light angle, the item is returned to the manufacturer. If there is a
minor blemish noticeable from less than 3 feet or at a specific light
angle, it is considered acceptable. However, you can request an
additional inspection (free of charge) to make sure there are absolutely
no visible blemishes. If you do not request an additional inspection
and find a blemish upon arrival, return as "not as described" or
"defective" will not be accepted.
All
items come with original manufacturer's warranty. We check every
functional item, i.e., zippers, snaps, locks, etc. If there is an issue
with a functional item during warranty period, it will be repaired or
replaced by the manufacturer.
To return the item, please complete the following steps: