The Split-Ender unique patented “Hair Plate” is Specially Designed to guide the hair strands to uniformly flow in and out throughout the “Strand Guards” and safely guiding each and every hair in a straight motion, forcing them to stand straight up when reaching the “Center of the Hair Plate”. The blades snip the tip by approximately 1/4?  trimming the ends where burned, dry, damaged hair ends and split ends are more likely to be found. All this! While preserving and leaving the long, beautiful and healthy hair strands untouched.

 

 

 

 

 

 

 

When a client decides to return a product within the terms and conditions of our return policy, we offered several alternatives. Every return has an inspection process and a rigorous analysis that supports the decision to offer a full or partial refund. 

 

Read the following Return Policy of our products.

 

Orders cancellations are not accepted after the shipment has been issued. Unclaimed, rejected or returned packages are subject to a 25% restocking fee without exceptions. Please track your package to prevent your item from being returned to us as UNCLAIMED.

 

In the case of returned merchandise, the shipping cost of our warehouse to you (US $ 19.95) or (DHL $ 59.95) is not refundable. Our carrier is (USPS / DHL) and, in case a returned package has not been claimed or rejected, (DHL / USPS) will charge the return of your package and those charges will be deducted from the final refund to the buyer. Please note that it is the buyer's responsibility to cover all shipping and handling costs of their package.

 

If the reason for the return of the product is due to defective or damaged, we will back the unit under the one-year warranty. It means, that we, as a company, will offer customer service that allows us to solve the problem satisfactorily. In most cases, we resolve the situation successfully. You can write to us at https://www.splitenderpro.com/contact-us/ or under the platform and inform the problem so we can assist you better.

 

If the reason for the return of the product is not because it arrived damaged, was defective or was incorrect, we will not refund the shipping costs or any other service related to your order; we will only refund the amount of the product. If you request a postage-paid return label, we will deduct shipping costs from the total refund amount.

 

If you decide to return the product because you understand that "does not match the description of the product," the company will request the following tests: Photo of the packaging (front and back), a photo of the item that arrived inside the box. Individually, a photo of the documents that we include inside the box or any other information that allows us to validate your claim. If you refuse to present any evidence, the case will automatically be dismissed.

 

If you decide to return the unit, you must keep evidence of the shipping receipt with the exact following address: 

 

THP, LLC 

2710 Alpine Blvd Ste O-136, 

Alpine CA 91901

 

The buyer must assume the return shipping cost. Immediately as we receive the package and process the return, we will send you a notification for the total refunded.  There are certain situations where only partial refunds are granted (if applicable) any item, not in its original condition, used, damaged or missing parts for reasons not due to our error.

 

IMPORTANT: Import duties or taxes to any country are the sole responsibility of each buyer/recipient and have no affiliation with our company.