Description

Package

• Concept

  We take popular trends, simplicity of application and consideration of your family, and their needs, in the design of our products for the bathroom space.  We consider safety issues as well as apply humanization in the design of our products.  We strive to give consumers a considerate, comfortable feeling once our products have been put in place. We assure the highest product quality as a precondition and try to fully understand the needs of our consumers, and nurture these relationships with the consumers through the market, our sales and our pre/post-sale support in order to enhance and promote the complete bathroom update/renovation experience.
  We store a large choice of varieties and this helps to customize experience that we bring to each user. At the same time we welcome bulk orders. Please contact us by e-mail with any questions and any orders, large or small.

• Maintenance

  1.   Regularly clean the products in order to maintain the brightness of the finish as well as the functionality
  2.   Clean the product surfaces using only water and/or neutral detergents and then wipe dry with a soft towel
  3.   Pay attention to cleaning the products in even the concealed areas.  This will prevent any residual buildup and keep the product looking and functioning like new
  
  

• Payment

  We accept all major Credit or Debit cards through PayPal.
  

• Shipping

  Shipping United States:

  • We ship from Virginia using USPS, FedEx or UPS.
  • We do not change your shipping address by email. Please make sure your address is correct before checking out and making payment. We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to wrong address.
  • We do ship to APO, FPO, Post Office box addresses.
  • We do ship to Alaska, Hawaii, and any other US State.
  • Shipment over $250 will need a signature confirmation upon delivery.
  • Items are generally shipped out the next business day after your payment has been cleared(Sat. & Sun. excluded.)
  • The shipment usually takes 3 -7 business days(Saturday and Sunday excluded), if you need the item urgently, please contact  us for detail before purchase.
  • Local pick up is not available.

  Shipping International:

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
  • Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
  • Normally international shipments are delivered in 5-10 business days but it can take longer depends to your country's custom handing time.
• Return

  Merchandise purchased may be returned for a refund within 30 days of the date of purchase if it meets the following conditions:

  • Merchandise must be returned in its original condition within 30 days of purchase.
  • Returns received after 30 days will not be accepted.

  Original condition is defined as:

  • All tags still attached to product.
  • Material must be unused, and unaltered.
  • Merchandise must be in its original packaging.
  • Return shipment must include the packing slip.
  • Reason for return must be indicated.

  Refunds will be issued to the original form of payment, and we will deduct the shipping cost in sending you the goods from the refund.Return shipping fees are the responsibility of the buyer.
  
  If you wish to receive a refund due to buyer's remorse (no longer needed), a 10% restocking fee will be deducted from refund total.

  
  

  RETURNS PROCESS

  1. Sign into My Account
  2. Select "Purchase History"
  3. Locate order and navigate to the "More actions" drop down menu & select "Return this item"
  4. Continue to follow the on screen instructions to complete the setup of your return with ASICS America
  Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 6 business days of our warehouse receiving it.  Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.  You will receive an email notification when we have finished processing your return.
  
  Horizon Direct Depot reserves the right to make adjustments to the return policy.

  
  

  EXCHANGES

  Horizon Direct Depot does not currently offer exchanges via.

  
  

  WRONG ITEM(S) SHIPPED:

  If we made an error on your order, please contact us immediately via Messages and we will be happy to assist you.

• Warranty

  If your product becomes defective due to faulty materials or workmanship within a period of 1 year from the date of purchase, we guarantee to:

  • Replace or repair all defective parts, free of charge, or
  • Repair products free of charge, or
  • Replace the unit with a new or re-conditioned unit, free of charge.

  Your warranty is subject to the following conditions:

  • The product has not been misused, abused, neglected, altered, modified or repaired.
  • The product has been subjected to fair wear and tear.
  • The product has not sustained damage through foreign objects, substances or accidents.
  • **ACCESSORIES ARE NOT COVERED UNDER WARRANTY**
• Contact Us
  • Please feel free to contact us, we are here for you!  
  • We at Horizon Direct Depot are always available to assist you with any of your needs regarding your purchase or questions about our products. Horizon Direct Depot believes in complete customer satisfaction. We hope that you will have a positive experience with us.
  • We are open Monday through Friday 9:00 am - 6:00 pm Eastern Standard Time. We answer all emails within 48hrs. If you email questions after business hours or on holidays, we will usually answer them the next business day.  We are closed on the weekends and all major holidays.
  • For questions regarding order status and other after-sales support, log in to "My: purchase history".  
  • We have always been trying to provide the best service and reliable products for every customer, however, accident may happen sometimes, please contact us to resolve any issue before leaving a negative feedback.