We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Return Policy below to determine if any special return conditions apply:

Most items may be returned within 30 days after the ship date for a refund (except for special made (custom) orders, plants, fresh cut leaves and flowers). If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:

Customer must inspect all merchandise upon receipt and notify us within 24 hours if anything is missing or damaged. UPS, USPS and FEDEX must also be notified within 24 hours of any shipping damage or no recovery can be made, photos required.  Returns accepted within 30 days for most items unless otherwise specified, ONLY if all original packaging is saved and used for re-packing the product including all accessories and documentation that shipped with the product. Returns must be packaged appropriately to avoid damage during transit including all accessories and documentation that shipped with the product and returned to the address shown on packing slip unless otherwise specified. Buyer is responsible for actual original & return shipping and associated costs unless item arrived damaged or materially different than what was ordered. All Item(s) must be returned unused and in its original condition. Credit for a return can only take place after a product has arrived in our facility. Upon receipt, a 20% restocking fee will apply to all returned items that were not damaged, or not sent in error. This fee is assessed to help defray the costs associated with receipt, processing, inspection, repackaging, and paperwork processing to provide the credit and reenter into the inventory system. Our approval e-mail must accompany the return in order to assure proper handling and credit. We decline any responsibility for any damage or loss that may occur during the return, so please be sure to insure the items. If product arrives to you with a defect or damage, we will replace the item or refund your entire payment less the original shipping and handling fee listed or the shipping fee we paid for an item offered with free shipping. “As is” plants and fresh cut leaves and flowers and made to order merchandise is not returnable unless damaged or wrong product was sent. Please contact us for a Return Material Authorization (RMA) number prior to any return. Returns will not be accepted without prior authorization.

Return Shipping Costs:

If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur the ACTUAL shipping charges both ways plus a 20% restocking fee.

Disclaimer:

Our digital images are as accurate as possible. However, different monitors & different lighting conditions may cause colors to vary somewhat. Bronze statues are handcrafted and hand finished. Color can vary and slight imperfections are normal as the hand finishing process adds character and authenticity to those items, no two statues are exactly alike and therefore each is one-of-a-kind. Baby, mini and medium sizes do not have as much details as the regular and larger sizes, the larger the statue, the more details it has. Marble base color may differ from photo. All dimensions are approximate.

International buyers please note:

We accept PayPal and all major credit cards in American dollars only. You may be responsible for all duties, tax, & brokerage fees as required by your country's laws. These charges are not included in the item price and shipping charges. Please check with your country customs office to determine what these additional costs will be prior to ordering or bidding. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up; do not confuse them for additional shipping charges.