We have a 30 days return
policy (30 days after package was delivered) if item that arrived is
damaged or not as described. No restocking fee will be charged if this was to
occur.
In other cases 15%
restocking fee will apply:
We spend numerous
hours creating listings. We never use third party photos, all of the
photos are taken by our company, and we try our best to describe all frames
as precise as possible. We are more than happy to accept returns but there
will be a 15% restocking fee to cover all of our time and labor.
Order cancellation: Buyer
can request us to cancel the order if he changed his mind, before order was
shipped. After that moment we can’t accept a cancellation request.
INTERNATIONAL
BYERS: Please, note, shipping charges won’t be refunded in cases of remorse
returns or in cases when you decide to cancel an order after a package was
shipped out. Or if the buyer didn't pick up the package from a post office, or refused to pay custom charges, etc.
Please, make sure you
inspected frames carefully, before giving them to your optician. We are unable
to cover frames damaged during the process of lens installation.
We must receive all items in exact same
condition they were shipped out. Or if the buyer didn't pick up the package from a post office, or refused to pay custom charges, etc.
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