Thanks for viewing our listing! We encourage you to message us with any inquiries you have, and we do our best to respond immediately every day of the week. To do so, at the top of the page simply click “Contact Seller” below our name and then click the large “Contact Seller” button next to the “Still Have Questions?” banner that appears on the next window. 

To answer some commonly asked questions:

1. Everything we sell is 100% authentic, sourced directly from the manufacturer or an authorized reseller.

2. Everything in the photos will be included in your order. We also specify above in the first line of the description exactly what is included. Consequently, if the description or photos don’t show or mention a box, case, or additional packaging then they will not be included. 

3. However, we occasionally do have extra cases so please inquire if you need an option that’s not included in your item’s listing. We’d be happy to provide one for an extra charge. 

1. We ship every day of the week besides Sunday and USPS postal holidays.

4. We cannot change the mailing address once an order is shipped. We would change it if we could but there currently isn’t a system in place within USPS which allows it.

5. Every order is wrapped in bubble wrap and shipped in the strongest mailing box that money can buy. 

1. International purchases are first shipped to a hub in the United States with one tracking number, processed through Customs, and then shipped to your country. You will receive a second tracking number once your purchase leaves Customs and is shipped to your country.

2. We can usually make something work for a significant additional charge. 

3. If your country is not supported through the eIS system we will do our best to organize a successful shipment but can’t guarantee it.

4. All taxes, duties, and VAT fees are unfortunately outside of our control and we cannot mark the package as a gift.

Returns:

1. We accept returns for any reason. If you’re returning the frames for any reason other than a poor fit or appearance that doesn’t suit you please reach out so that we can try to fix the issue. We are available almost every hour of the day.

2. Please return the frames in the same condition you received them inside of the same packaging they were mailed. That ensures that they’ll arrive back to us safe and sound and we can issue your refund as soon as possible.

3. Refunds are issued both morning and mid-afternoon depending on the day and time at which your return is received. 

Regarding large orders, if you are a business looking for a wholesale order please send an inquiry before offering.

Lastly, my corgi Pickles appreciates your business just as much as I do because it allows her to continue to receive tasty treats that she loves. We hope you come back for all of your eyewear needs and are happy to receive every lovely photo of your fur babies that you send our way. Thanks for reading and have a great day!