Welcome to horizonstarjewel

 

where your jewelry is as unique as you are.

At horizonstarjewel, we believe that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to make your piece perfect:

 

·         Ring Resizing: Available in all sizes to ensure a perfect fit.

·         Metal Color Change: Choose from White, Yellow, Rose, or Black for a look that suits your style.

·         Color Gemstone Change: Select from a variety of gemstones, including White, Ruby, Garnet, Emerald, Topaz, Blue Sapphire, and more.

·         Engraving: Add a personal touch with a name or message. (Note: Character limit may vary based on jewelry size.)

And if you have a special request or an idea that’s out of the ordinary, just let us know—we love trying new things!

 

To get started, send us a message with your customization requests. We'll respond promptly to ensure your piece is just right.

 

·         Important: Please provide your Men's ring size within 24 hours of purchase to avoid receiving a USA size 10 by default.

 

Looking forward to creating something extraordinary just for you!

 

Payment

 

generally accepts a range of payment methods to make transactions convenient for buyers. Here’s a summary of the payment options typically available:

 

PayPal: Often the preferred method, allowing secure transactions linked to your bank account or credit/debit card.

 

·         Credit/Debit Cards: Payments can be made directly using major cards like Visa, MasterCard, American Express, and Discover.

 

·         Managed Payments:'s own payment processing system, which supports various methods including credit/debit cards and sometimes even local payment methods depending on the region.

 

Shipping Information

 

·         Handling Time: All items will be shipped according to the handling time specified in the listing. For most orders, this means we will ship the product on the same business day (Monday through Friday, excluding holidays). Orders placed on Friday will be shipped the following business day.

 

·         Tracking: Tracking information will be provided as soon as it becomes available once your order has been shipped.

 

Address Accuracy

 

·         Please Provide the Correct Address: Ensure that the address you provide is accurate and complete. We rely on the address information provided at checkout to ship your order.

 

·         Address Changes: If you notice any errors or need to correct your address, please update it via messages before the product is shipped. Once the product has been shipped, we cannot make changes to the address.

 

·         Shipping and Responsibility: It is crucial to verify your address before completing your purchase to avoid any delivery issues. We cannot be held responsible for orders shipped to incorrect addresses.

 

Thank you for your attention to this matter. If you have any questions or need to update your address, please contact us promptly.

 

·         Customs, Duties, and Taxes: Buyers are responsible for any customs fees, duties, and taxes that may apply in their respective countries.

 

Contact Us

 

If you have any questions, concerns, or inquiries about this item or any other item listed on our profile, please don't hesitate to contact us through the messaging system. We strive to respond to all messages within 24 hours, often sooner.

 

 Return Policy

 

 We accept returns only in cases of manufacturing defects or damage incurred during transit. Please note that refunds will be based on the original purchase price of the item.

 

Important:

 

·         Contact Us First: Before returning any item, please contact us through the messaging system.

·         Incomplete or Incorrect Addresses: We are not responsible for returns due to incomplete or incorrect shipping addresses.

·         Personal Reasons: If you wish to return an item for personal reasons (i.e., not due to a defect or damage), you will be responsible for the return shipping charges.

Please ensure that the item is returned in its original condition with all original packaging.

 

Customer Feedback and Resolution Policy

 

We strive to provide the best service possible, and your satisfaction is our top priority. If you have any concerns about your purchase, please reach out to us through Messages. We are committed to resolving any issues and ensuring you have a satisfactory experience.

 

Please note that once feedback is left, it cannot be changed or modified. To avoid any misunderstandings and to help us maintain a 5-star rating, we kindly ask that you contact us first if there are any problems. We would greatly appreciate the opportunity to address your concerns before you leave feedback.

 

Your feedback is important to us. If you believe we can improve in any way to earn a perfect rating, please let us know how we can achieve this before you submit your rating.

 

Thank you for your understanding and cooperation!