Questions
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Please E-mail any questions prior to purchasing. We strive to describe items as accurately as possible and provide lots of pictures so you know what you are getting. Most of the time we make things sound a lot worse than they really are. Our customers tell us the items are better than described & they were pleasantly surprised. We would rather have our customers surprised instead of disappointed! Our 100% positive feedback shows that we do a pretty good job, but we welcome any questions you may have about our items. Please keep in mind that, unless otherwise noted, all of our items have been loved & used by their previous owners. Because we don’t sell items in bulk you will receive the exact item as shown in the photos and described. All items currently come from a smoke free home but we do have fur babies.
Shipping
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We charge only actual shipping costs without any handling fee. We will gladly combine purchases to save on shipping. If you read our feedback, you will see that we use lots of packaging materials to create our “bullet proof packaging”. In over 25 years of selling we have never had an item get damaged in shipping, and we have mailed lots of delicate items. We ship all items via USPS Priority Mail, unless the item qualifies for media mail or the winner requests another shipping option. If you request an alternate shipping level, such as first class or parcel post, keep in mind these are not covered by postal insurance and you are shipping at your own risk. You can find shipping costs and shipping options in the box in the shipping area of the listing page. If you want the item shipped via another method other than stated, you MUST email us with a shipping address & preferences so actual shipping charges can be determined. Any large or very heavy item will go by UPS or FedEx ground service. Packages are shipped the next business day after receipt of payment.
International Shipping
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Foreign winners are responsible for all customs fees, taxes and duties at delivery as applicable. We ship internationally using the Global Shipping program, so please contact directly for any international tracking or damage concerns. Packages are shipped the next business day after receipt of payment.
Payment
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Payment MUST be received within 3 days of purchase to prevent cancellation of purchase and non-pay negative against your account. We do send an auto-reminder for payment at 2 days and again at 3 days. Please use the payment link email you will receive. Please keep in mind that all sales are final unless we truly misrepresented the item in our description and pictures. That being said we do pride ourselves on our great customer service, so if you have a concern when your item arrives, please email us before you leave feedback. We will attempt to find a resolution that works for everyone.
Feedback
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We leave feedback as soon as we ship an item. We will not hold your feedback hostage. We would appreciate prompt feedback as soon as you receive your item, as this lets us know it has arrived in good condition. If you have any questions or concerns when your item arrives, please contact us prior to leaving feedback. We will attempt to find a resolution that works for everyone. We take pride in our honesty and great customer service! We also enjoy repeat customers, so please participate in the feedback system to keep a happy and safe marketplace!
By purchasing our item, you agree that you have read the entire description and have reviewed all of the included photos, asked us any clarifying questions or addressed any concerns and that you are agreeing to our policies as they are written above.