Title: The Finishing Touch: How to build world-class customer service
Author: Cram, Tony. (Author)

New book: ships from United Kingdom via airmail with tracking, delivered by USPS, usual timescale around 2 weeks.

Publication Date: Dec-09-2010.
Binding: Paperback.
Pages: 240.
Edition: 1st .
Dimensions (LxWxH): 0.75 x 6.00 x 9.25 (inches).