This case is hard protective plastic and a screen protector is included. It will fit the iPhone 12 Pro Max or 13 Pro Max but not the iPhone 12 or 12 Pro. There is also a mirror inside the door but it is not good so don't buy it for the mirror although the picture shows one. I opened the package to see if it is the kind of case I want, but it isn't soft like I need. So the package has been opened but the case is new. FREE SHIPPING to any US address.