AYMENT TERMS:
We accept payment via PayPal ONLY!
Shipment is made usually the next business day after receipt of payment confirmation via PayPal.
Please do not ask us to accept another method of payment. If you are not able to make payment via PayPal, please do not bid.
The fixed Shipping and Handling fees is charged to cover the cost of shipping, shipping supplies, labor costs (inspecting the item, packing, sending item to Post Office, tracking item, etc.)
SHIPPING TERMS:
Domestic Shipping for the United States - For regular shipping, we use USPS Priority Mail or USPS First Class Mail at our discretion depending on the size of your order. If you need an item delivered by a certain time, please contact us prior to purchase for shipping fees and scheduling.
We ship every business day (Monday-Friday excluding holidays). Once payment is received and clears the account, shipment is usually the next business day.
International Shipping - We will make international shipments to Canada and United Kingdom ONLY. Please do not ask us to accept your bid or ship internationally if you are not from Canada or United Kingdom.
Int'l Shipping and Handling Charges via USPS Priority Mail International.
Please be advised that we are not responsible for customs and duties fees.
Insurance is included for the first $100.00 for wedding gown orders only. Additional insurance may be requested at additional costs. Bridesmaid gowns, prom dresses, flower girl dresses, evening gowns as well as accessories (crinolines/petticoats, veils, bridal garment bags, headpieces/tiaras and gloves, etc.) orders do not come with insurance coverage. If you are purchasing other merchandise that is not a wedding gown, we highly recommend that you purchase insurance. We will not be responsible for any damage or item lost during transit.
RETURN POLICIES -
PalaceBridals guarantee every item you buy to be free of defects in material and workmanship. If you are not completely satisfied with the item that you have purchased, please return the item within 7 days in the same condition you have received for replacement or refund.
100% MONEY BACK GUARANTEED on UNOPENED items. No restocking fee or processing fee. Shipping and handling fee is non refundable. All OPENED items will be subject to a 20% - 30% restocking fee or $5 minimum, whichever is greater. Restocking Fee charges depend on the product/item returned.
PLEASE read: Please examine the package before removing/breaking the security seal and opening the clear plastic wrap. Once the seal is opened/tampered/removed and the plastic wrap is open in any way, it would be treated as “OPENED” and a used item. All OPENED wedding, bridal and evening apparel (wedding gowns, bridal gowns, evening gowns, clearance gowns, sample gowns, bridesmaid gowns, prom dresses, flower girl dresses) returns are subject to a 30% restocking charge. All other OPENED wedding/bridal accessories (crinolines/petticoats, wedding veils, bridal garment bags, headpieces/tiaras, garters, bridal gloves, guest books, ring pillows, wedding albums, pen sets, flower girl baskets, etc.) returns are subject to a 20% restocking charge or $5 minimum, whichever is greater. Buyer pays return shipping. All exchanges are subject to product availability and stock on hand. If buyer request a different product, buyer will have to pay for the price difference. For exchanges, you are responsible for the Shipping fees of returning the item to us as well as the Shipping fees of the new item being shipped to you. Refund or exchange will be granted once the item has been returned, inspected, and deemed that no damage or alterations have been made. Please contact us prior to sending in your return or exchange. All returns/exchanges require a Return Merchandise Authorization Number (RMA#) to be process. Returns/exchanges without a RMA# will be refused. We reserve the right to refuse any return that shows sign of usage or damage by Buyer due to misuse or accident. All return merchandise must be carefully packed and insured to avoid any lost or damages during the shipping process. No consideration of refund or exchange will be accepted regardless of circumstance after 7 days of receiving item(s).
1. You must notify us within two days of receiving the item (verified by tracking information) to request a Return Merchandise Authorization Number (RMA#).
2. Upon receipt of your RMA#, you must ship the item(s) back within 7 days of issuance of RMA number. Return merchandise must arrive back at our facility within 7 days of issuance of RMA number. We recommend that the buyer use a courier with tracking information.
3. We will refund or exchange the item exclusive of delivery charges.
4. All exchanges are subject to product availability and stock on hand. If buyer request a different product, buyer will have to pay for the price difference.
5. For exchanges, buyer is responsible for the Shipping fees of returning the item to us as well as the reshipping fees of $9.95 for the new item being shipped to you.
6. 100% MONEY BACK GUARANTEED on UNOPENED items. No restocking fee or processing fee. Shipping and handling fee is non refundable. All OPENED items will be subject to a 20% - 30% restocking fee or $5 minimum, whichever is greater. Restocking Fee charges depend on the product/item returned. PLEASE read: Please examine the package before removing/breaking the security seal and opening the clear plastic wrap. Once the seal is opened/tampered/removed and the plastic wrap is open in any way, it would be treated as “OPENED” and a used item. All OPENED wedding, bridal and evening apparel (wedding gowns, bridal gowns, evening gowns, clearance gowns, sample gowns, bridesmaid gowns, prom dresses, flower girl dresses) returns are subject to a 30% restocking charge. All other OPENED wedding/bridal accessories (crinolines/petticoats, wedding veils, bridal garment bags, headpieces/tiaras, garters, bridal gloves, guest books, ring pillows, wedding albums, pen sets, flower girl baskets, etc.) returns are subject to a 20% restocking charge or $5 minimum, whichever is greater.
7. We reserves the right to refuse any return/exchange that shows sign of usage or damage by Buyer due to misuse or accident.
8. Refund/Exchange will be issued only with a Return Merchandise Authorization Number (RMA#).
9. All refunds are issued via PayPal.
All customers should contact us in the event that their item is not exactly what they expected. We are eager to ensure that every transaction ends on a positive note. Refunds will not be given to customers posting negative or neutral feedback prior to a good faith attempt to resolve any dispute.
Due to the cost of returning/exchanging your item, we strongly encourage you to be certain you are choosing the correct item, size and/or color when placing an order.
TERMS AND CONDITIONS
- Serious buyers only ! Please read terms and conditions prior to making your purchase.
- Buyer pays fixed shipping and handling fees. Please refer to shipping terms for shipping and handling fees for your country.
- DOMESTIC (within the United States): Buyer pays shipping and handling fees - Please refer to Domestic shipping section for rates.
- INTERNATIONAL ( to Canada and United Kingdom only) - We will accept bidders from Canada and United Kingdom. Please do not ask us to accept your bid if you are not from Canada or United Kingdom. Please refer to International shipping section for rates.
- All packages are sent via USPS Priority Mail or USPS First Class Mail at our discretion depending on the size of your order. If you need an item delivered by a certain time, please contact us prior to purchase for shipping fees and scheduling. International shipments are sent via USPS Priority Mail International.
- Credit card payments by PayPal ONLY. For security reasons, shipment of item will be to buyer's confirmed address provided by PayPal ONLY.
- Buyer will be contacted by seller through email within 48 hours of purchase. Buyers must reply this email within 3 days to confirm the purchase. Payment must be received within 5 days from seller's notification to buyer. If payment is not received, item will no longer be available for purchase.