Buy with Confidence! Returns accepted within 30 days for Cookware. Cookware must not be Used or the item will be shipped back. Contact us prior to your return so that we can email you our RMA form. Please include the RMA with your returned item. If you received a damaged or defective item, please contact us before proceeding, so that we can remedy the situation for you. Make sure you send your return via an insured and traceable service such as UPS, FedEx, or Priority Mail with delivery confirmation. You'll want to be able to track the package if any questions arise. Return your item in an appropriate corrugated outer shipping carton (like we used to ship to you). |
All our stock is at our US warehouse. Your item will be shipped by UPS depending on the size/weight of the package and delivery location. We aim to ship orders within 24hours of processing your payment. Shipping is free.
30 day return or exchange policy for all our products. Only factory defects are accepted as the reason for product return. Returned item(s) must be returned with package completely intact, and all accessory(s) inside the package must be original condition. We do not pay for the postage costs for returned defective items. Items returned must be received within 30 days from purchase. No refund or replacement is issued after 30 day time period after purchase. Please allow up to 7 working days to process your returned item(s) after we receive it. We are extremely fair, and in the rare event of something unusual happening, we will gladly work with you to find a solution.
Capital Cookware is a unique online shopping retailer of exquisite lines of high-performance and high-quality cookware inspiring culinary artists from home cooks to master chefs. The product lines we carry are elegant copper, stainless-steel and aluminum brands such as All-Clad, Emerilware and Cuisinart including complete gourmet cookware sets, pans, skillets, stockpots, saucepans, saute pans, frying pans, steamer inserts, dutch ovens, food processors, mixers and all variety of accessories and appliances. We pride ourselves on exemplary customer service, our focused attention to you and our expedient delivery to your doorstep. We've built our brand and company based on your support, feedback and return business. We like to speak with our customers as often as possible. We are available 9:00am to 9:00pm EST 7 days a week to answer any questions We've made extreme efforts to ensure 100% customer satisfaction. As leading sellers on Amazon and, our customer ratings have been a focus since the companies inception. If you have a question or a problem, please don't hesitate to reach out and contact us. We'll do whatever we can to ensure you're needs are being met and you have a good experience with Capital Cookware. |
Customer satisfaction guaranteed! We offer a 100% Satisfaction Guarantee on all sales. If you are not happy with your purchase for any reason, please contact us within seven days of receipt of your item, or email us to share your concerns. We are extremely fair and will happily work with you to find a solution to any problem. We aim to maintain 100% feedback, and we want every single one of our customers to be a happy one. So in the rare case something does go wrong, before leaving a negative feedback, contact us so we can help make things right!
In the rare event that you have an issue with your product or our service please contact us by email to share your concerns, we will respond within 24 hours to help to rectify the problem.
We Have been since 2008. We are based in the US and ship from our own warehouses. Our products are 100% authentic and all brand new. We work with the Best manufacturers in the USA to bring you the best quality items! We guarantee to provide the best service.