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REFURBISHING PROCESS :

ABD Office Solutions has been in the digital imaging industry for over 30  years. We are confident in the expertise of our technicians and our  refurbishing process. All of our machines go through a five-stage  process described below to ensure the customer is getting the best quality refurbished machine on the market.

1. INSPECTION
Thorough inspection on all mechanics and moving parts to identify any issues and parts that need replacement.

2. DISASSEMBLY / REASSEMBLY
Complete dismantling of the machine, re-wiring and thorough cleaning of  housings, repairing, replacing worn parts, and reassembly.

3. TESTING
Run full diagnostic checks, upgrade drivers, and use all functions to test for any errors.

4. QUALITY CONTROL
Operational review, verification, and sign-off of our senior technician before proceeding to packaging.

5. PACKAGING
To this end, we prepare the machine for appropriate shipping protection.  Wrapping, palletizing, and crating to ensure that your refurbished  machine arrives the same way it left out facility.

WARRANTY :

Warranties differ with the condition of the machine purchased; 90-day labor and parts warranty is offered for brand new items, and 30-day parts warranty for other item conditions. ABD Office Solutions, Inc. is not liable, in any case the machine shows declined performance or shows usual wear-and-tear after the warranty has elapsed.

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Returns

• Our return policy lasts 30 days after the delivery date. If 30 days have gone by since your order has been delivered, unfortunately, we can't offer you a refund.
• All returns are subject to a 20% restocking fee. Once a returned item has been received and inspected, you will be notified of refund approval. Please keep in mind that returns are subject to restocking fees and partial refunds based on the above use, wear, or damage. You are not guaranteed a full refund.
• Original shipping charges are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

Exchanges

ABD Office Solutions, Inc. only accepts exchanges if any of the following circumstances are demonstrated with the provision of documents and proof:

• The item received is damaged due to shipment/delivery. If substantial damage is noted upon inspection, the customer has the right to refuse the shipment/delivery. Do not unpack the damaged package. 
• The item received does not match the brand/model/description on the invoice.

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PAYMENT :

We accept PayPal for all orders.

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SHIPPING DETAILS :

All shipping is insured. Pick up is available upon request. We are located in Southern California in Corona, Riverside County.

All shipments are shipped to curbside. The delivery driver will drop the machine onto the ground, curbside, at the end of your driveway. The customer will be responsible for its relocation and assembly from there.

If you want the machine delivered within your premises, there is an additional charge.

Please advise us ahead of time should you need any of these services:

Lift Gate Service Delivery
White Glove Delivery
Residential/Non-Commercial Delivery
Construction Site Delivery
Notify Before Delivery
Stairs

International Customers - Please Note:

Shipping Outside the US - Customer will be responsible for all taxes, duties and customer broker fees which are not included or provided by the freight estimate supplied with quotation.

For shipments outside of the continental US (Puerto Rico, Alaska, Hawaii) - alternate methods of shipping other than ground service may apply which result in additional freight charges not provided by the freight estimate.