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AMERICAN STARLEX GUARANTEE
ALL STOCK IS KEPT IN SMOKE/PET-FREE WAREHOUSE
BUY WITH CONFIDENCE:
· Everything we sell is BRAND NEW & AUTHENTIC and purchased at CalvinKlein.com, Calvin Klein outlet, Coach.com, Coach outlet, Fossil.com, Fossil outlet, KateSpade.com, Kate Spade outlet, MarcJacobs.com, Marc Jacobs Outlet, MichaelKors.com, Michael Kors outlet, RalphLauren.com, Ralph Lauren outlet, ToryBurch.com, or Tory Burch outlet.
· We offer previous seasons' models at highly discounted prices
· We do not buy from 3rd parties
· We do not re-sell customer returns if the package seal has been broken
· Battery-operated watches may require fresh batteries
Due to a variety of devices and settings, display of colors may vary. We attempt to describe colors as accurately as possible, but the only way to guarantee the right color is to match it with manufacturer's color code provided in the item description.
Patterned designs are not precise; patterns may shift due to material cut. Posted images and actual items may differ depending on pattern shift.
We offer discounts to first responders and
active-duty
military personnel (proof is required), as well as quantity discounts.
!!! MUST READ !!!
!!! RETURN / REFUND POLICY !!!
!!! MUST READ !!!
We do not charge a re-stocking fee; there is no charge to return a sealed item. However, there is an open item fee if the outer package has been opened. Please understand that we cannot resell returned items as new as we cannot guarantee that they were kept in a smoke/pet-free environment. Items opened by customers are NOT considered new.
Unless otherwise specified, items could be returned within 3 days, but there will be a 25% or $10 (whichever is greater) open item fee. The Customer is also responsible for shipping costs. Items returned after 3 days will be considered used and there will be 50% used item fee. If the customer files a false claim, i.e., item not as described, doesn't seem authentic, doesn't work, defective, etc., a 50% fee will be deducted from the refund. Absolutely no returns / refunds after 30 days.
Items that have been accessible to pets as well as items with odors or signs of wear will not qualify for refunds. Missing parts, i.e., retail tags, gift receipts, dust bags, gift bags, gift boxes, etc., as well as not following return instructions, will be subject to additional deductions. To return the item please contact us for RMA# and return instructions.
We sell only genuine merchandise; we do not purchase from 3rd parties. We do not sell counterfeits, fakes, or knockoffs. If you have any doubts about your item, you can verify its authenticity at any manufacturer's store or outlet. If this option is not available and you have a reason to believe that your item is not genuine, you must file a police report before returning the item. The police report must be filed by the original customer; we cannot guarantee 3rd party transactions. Without a copy of the police report, return as "doesn't seem authentic" will not be accepted.
Users falsely claiming that American Starlex, LLC. sells counterfeit merchandise will be prosecuted to the fullest extent of the law.
If any part of the order is missing, you must file a police report and provide a copy to us before returning the item; a copy of the police report will enable us to file an insurance claim with a carrier. If the copy of the police report is not provided, it will be assumed that "missing" parts are stolen by the
recipient
and a police report will be filed against the aforementioned recipient. Refund deduction will
also
reflect the value of the missing parts.
All leather goods have
blemishes,
indentations, scratches, discoloration, bumps, creases, etc. Sometimes they are microscopic and not visible to the naked eye, but sometimes they are visible. We inspect every item upon receipt, unless it comes sealed from the manufacturer. If we receive an item that has a blemish noticeable from 3+ feet at any light angle, the item is returned to the manufacturer. If there is a minor blemish noticeable from less than 3 feet or at a specific light angle, it is considered acceptable. However, you can request an additional inspection (free of charge) to make sure there are absolutely no visible blemishes. If you do not request an additional inspection and find a blemish upon arrival, return as "not as described" or "defective" will not be accepted.
Foil accents on leather, especially on pebbled leather, are not designed to be permanent. The foil will come off protuberant areas and remain in sunken areas. The "flaking" or "shadowy" effect could occur during the manufacturing process and could be seen on brand new items; this is not a defect. Soft bags are shipped folded by the manufacturers; it may take a while for a bag to take its original shape. Stuffing the bag with something soft, i.e., folded clothes, will speed up the process. Unstructured bags, i.e., reversible totes, do not hold shape.
All items come with the original manufacturer's warranty. Unless it is sealed, we check every functional item, i.e., zippers, snaps, locks, etc. If there is an issue with a functional item during warranty period, it will be repaired or replaced by the manufacturer.
If delivery delay is caused by a carrier, we will file an insurance claim upon customer's request.
If the item arrives damaged, we may require a signed affidavit stating that fact to collect on the insurance claim.
The customer will not request a refund before the claim is resolved.
"NWB" stands for "new with bag"; "NIB" stands for "new in box".
We understand that the process of reading through a long list of terms and conditions is very annoying, but we had to post it to be protected from unscrupulous users. As a token of our appreciation, we are providing the piece of information that will save you 5% purchases. If you have a Target Red Card (if not, you can apply for free), you can purchase gift cards at a 5% discount on Target.com or in Target stores. Then you can use gift cards as your payment method . If you want to purchase from us, but don't have gift cards yet, please let us know before placing the order and we'll hold the item for you.
!!! WARNING !!!
Designer items are a luxury, not a necessity. Please think carefully before spending money on what you might want, but definitely do not need.
Purchasing our items constitutes acceptance
of our return / refund policy.
I
f you do not wish to pay an open item fee, please return the shipping box/package unopened.
Thank you!
Copyright
© 2024 American Starlex, LLC. All rights reserved. Updated 6/17/2024.