We at EverythingHOME strive only for only positive customer feedback (nothing negative, nothing neutral) and if a marketplace includes additional star ratings, our goal is a 5-star rating in every seller category. Your happiness is our happiness. And, we work hard to ensure your satisfaction. Anything less than your positive feedback and 5 stars we consider a failure on our part. If you have any concerns with your order, please tell us before posting feedback and allow us the chance to genuinely earn your all around satisfaction. Should you request a return/refund, because many “Marketplace Return” systems can not satisfy the individual needs of each buyer (and because some Marketplaces “steal” your payment out of our PayPal or Bank Account and put it on hold if you request a generic return, when all you may really need is a missing or replacement part due to shipping damage), please use the basic messaging system within this marketplace or our email found in your payment receipt within 7 days of receiving the item. Or, call our toll free number by requesting our contact info. Please consider that actual outgoing original shipping fees and 20% restocking fees will be deducted from your refund due to the fact that most large items ship direct from the manufacturer and they force this fee upon us. However, shipping direct from the manufacturer allows us to avoid having to build in duplicate shipping costs into the product price by not having to ship from the manufacturer to us, then from us to you, ultimately resulting in lower prices to you in the first place. In addition, the buyer pays for all return shipping costs and must provide tracking for proof of return. (Sorry, but fierce market competition forces our margin to be so slim, we do not have much choice.) Product must be returned in "like-new" condition and in its original packaging, with our return authorization number marked clearly on return shipping label only - not the box. No returns after 30 days, period. Though rare, defective or damaged items upon inspection at the time of small package carrier delivery (such as USPS, UPS or FedEx) must be refused for exchange of replacement parts or, if necessary, an entirely new item. Or, if defects or damage is noted after delivery and upon opening carton, replacement parts will be sent, or if necessary, the entire item will be replaced upon review of customer provided photos of said damage. Refusing to allow us to replace or repair such parts or the entirety of an item, in lieu of a return, would incur the same return costs to you as if you were returning a non-defective or non-damaged item simply due to personal reasons, change of mind, or buyer’s remorse. ***Large LTL truck-freight items delivered by appointment must be thoroughly inspected at the time the driver is present and damaged parts of a shipment must be noted on release form and refused in order to validate insurance coverage so we can ship free replacements or if possible, mitigate a professional on-site repair to bring the item back to “new”. Failure to follow delivery acceptance guidelines emailed to you when large truck-freight items ship, voids insurance coverage and repairs or replacements would not be free and instead incur additional cost.***