1.

Q: Are you a factory or trading company?

A: We are the real manufacturer of professional stepper motors, linear guides, ball screws.

2.

Q: Where is your factory located? How can I visit there?

A: Our factory is located in Guangzhou City, Guangdong Province, China, about 25 minutes away from Baiyun Airport .All our clients, from home or overseas, are warmly welcome to visit us!

3.

Q: How to get the price list?

A: Pls email or call, to us with items names which you like together with your details (name, details address, telephone, etc), we will send to you asap.

4.

Q: Do you have certificate?

A: Yes, we can offer the CE/ROHS/FCC certificates as to your requirements

5.

Q: What's the shipping method and deliery time?

A: Our products could be shipped by Sea, by Air or by Express. Which method to be used is based on the weight and size of the package and with consideration of customer's requirements.

By sea: 20-40days; by Express: 5-10 days

6.

Q: Can I use my own forwarder to transport the products for me?

A: Yes, if you have your own forwarder in Guangzhou or all over China, we can ship the goods to your forwarder and let your forwarder ship the products for you. Then the freight is charged according to the weight of the goods and the area.

7.

Q: What's the Payment method?

A: We can accept T / T, Western Union or visit factory in Cash as payment method, 50% deposit before production, the balance before delivery

8.

Q: How to place an order?

A: Please kindly let us know what's you're looking for by email or phonecall, we will confirm the PI with total price. We wish to know the following: Delivery information-company name, details address, phone, destination, transportation way ; Product information: item number, size, quantity, logo, etc.

9.

Q: How does your factory do regarding quality control?

A: Quality is priority. HANPOSE people always Pay more to quality controlling from the very beginning to the very end. Also, we provide 1 years warranty for all our products.