We at everythinghome strive
only for only positive customer feedback (nothing negative, nothing neutral)
and if a marketplace includes additional star ratings, our goal is a 5-star
rating in every seller category. Your happiness is our happiness. And,
we work hard to ensure your satisfaction. Anything less than your
positive feedback and 5 stars we consider a failure on our part. If you
have any concerns with your order, please tell us before posting feedback and
allow us the chance to genuinely earn your all around satisfaction. Should
you request a return/refund, because many ‘Marketplace Return’ systems can’t
satisfy the individual needs of each buyer (and because some Marketplaces
‘steal’ your payment out of our PayPal or Bank Account and put it on hold if
you request a generic return, when all you may really need is a missing or
replacement part due to shipping damage), please use the basic messaging system
within this marketplace or our email found in your payment receipt within 7
days of receiving the item. Or, call our toll free number by requesting our
contact info. Please consider that actual outgoing original shipping fees and
20% restocking fees will be deducted from your refund due to the fact that most
large furniture items ship direct from the manufacturer and they force this fee
upon us. However, shipping direct from the manufacturer allows us to avoid
having to build in duplicate shipping costs into the product price by not
having to ship from the manufacturer to us, then from us to you ultimately
resulting in lower prices to you in the first place. In addition, buyer pays
for all return shipping costs and must provide tracking for proof of return.
(Sorry, but fierce market competition forces our margin to be so slim, we don't
have much choice.) Product must be returned in "like-new" condition
and in its original packaging, with our return authorization number marked
clearly on return shipping label only - not the box. No returns after 30 days,
period. Though rare, damaged items upon inspection at the time of small package
carrier delivery (such as USPS, UPS or FedEx) must be refused for exchange of
replacement parts or, if necessary, an entirely new item. Or, if damage is
noted after delivery and upon opening carton, replacement parts will be sent or
if necessary, the entire item will be replaced upon review of customer provided
photos of said damage. Refusing to allow us to replace or repair such parts or
the entirety of an item, in lieu of a return, would incur the same return costs
to you as if you were returning a non-defective or non-damaged item simply due
to personal reasons, change of mind or buyer’s remorse. ***Large freight items
delivered by appointment must be thoroughly inspected at the time the driver is
present and damaged parts of a shipment must be noted on release form and
refused in order to validate insurance coverage so we can ship free
replacements or if possible, mitigate a professional on-site repair to bring
the item back to ‘new’. Failure to follow delivery acceptance guidelines
emailed to you when large freight items ship voids insurance coverage and
repairs or replacements would not be free and instead incur additional cost.***
IMPORTANT SHIPPING INFORMATION
Delivery, including packaging, handling and insurance anywhere to the 48 Continental U.S. States via USPS Priority Mail for your first Grillie is $5.95. Additional Grillies to same address, add $4 more per Grillie. Alaska, Hawaii, VI and Puerto Rico, you may email for shipping quote, however this extra cost can be very expensive. Sorry but shipping is not available to to APO or FPO or International Addresses. Thank you.
WE MUST HAVE 2 THINGS BEFORE WE CAN SHIP:
1.) A VERIFIED & CONFIRMED PAYPAL ADDRESSES IF USING PAYPAL.
2.) AN ACCURATE PHONE NUMBER FOR OUR SHIPPING AGENT.
ACCEPTANCE GUIDELINES
1.) INSPECT FOR VISIBLE BOX/PACKAGING DAMAGE.
2.) REJECT ONLY DAMAGED MERCHANDISE. ACCEPT ANY MERCHANDISE THAT IS NOT DAMAGED.
PAYMENT METHODS
WE ACCEPT E-CHECKS, BANK
TRANSFERS AND CREDIT CARDS THROUGH PAYPAL. WE ALSO ACCEPT ANY MAJOR
CREDIT CARD OVER THE PHONE. OUR NUMBER CAN BE FOUND AFTER PLACING AN ORDER IN
EITHER YOUR ORDER CONFIRMATION EMAIL OR BY USING THIS MARKETPLACE’S 'ADVANCED
SEARCH’ OPTION (IF AVAILABLE, DEPENDING ON THE MARKETPLACE). SIMPLY CLICK
'ADVANCED SEARCH', THEN CLICK 'FIND CONTACT INFORMATION’ AND COMPLETE
INSTRUCTIONS. OR, LOOK UP ‘EVERYTHINGHOME INC JAX FL’. FL RESIDENTS MUST ADD 7%
SALES TAX. PAYMENT IS REQUIRED AT THE TIME YOUR ORDER IS PLACED. THANK YOU.
QUESTIONS?
EMAIL ANYTIME USING THIS MARKETPLACE’S MESSAGING
SYSTEM (‘CONTACT SELLER’) OR LOOK UP 'EVERYTHINGHOME INC JAX FL',
WEEKDAYS, 9 AM - 5:30 PM, EASTERN TIME.
PRIVACY NOTICE:
We do not sell or rent our customer information to any outside party under any circumstances.