Return Description: **Damaged Items in Shipping: If the item is damaged or NOT as described, then you will NOT be responsible for the return postage. In the unlikely event that your item is lost or damaged during shipping, Please contact us immediately. We can file a freight claim/ trace for a refund. Please do not discard box or packaging. TAKE 5-6 PHOTOS OF BOX AND ITEM IMMEDIATELY IF DAMAGED! We need photos to file a freight claim. Thanks for your patience and understanding with issues outside of our control. In that very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund. Discount or replacement if applicable. Please TAKE PHOTOS OF BOX AND ITEM IMMEDIATELY! Upon arrival, if you suspect ANY damage during the shipment of your unit please take photos of the box BEFORE opening. *If there was a problem with item due to shipping, please ensure the packaging is saved and photographed. To ensure we can provide you with the best products, service and support, we do thorough testing and inspecting of all damaged returns. If the item is returned in a lesser condition than it was sold, or if we find no fault with the item, then we reserve the right to charge up to a 20% Restocking Fee. Shipping will also NOT be refunded. If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method) To help ensure the safety and quality of the community for all sellers and buyers, we uphold these policies with the highest of integrity. *We do NOT guarantee batteries. *All LapTops being sold as USED, NOT WORKING, sold for PARTS and or REPAIRS or REBUILDING are Simply NOT guaranteed to work as they are being sold as (Not Working) some parts on them may in fact work and will be posted as such to the best of our ability. Overall these laptops are NOT fully functional Unless otherwise stated in the description. Please email if you have questions. If you require any help with your order, please don't hesitate to contact us by any of the below methods. We truly value the opportunity to work with you and provide service and support. We greatly appreciate your business and look forward to working with you! Thank you for shopping with us. |