Smooth Checkout Process

We accept PayPal and all major Credit Cards through PayPal.
 

Fast Shipping

You will receive your products as soon as possible. After receipt of payment, your order will be processed immediately. As a rule, you can expect your order to be delivered within three to seven working days depending your location. Major Appliance and Furniture may take longer due to being shipped via a Trucking Company. White Glove Delivery (which includes Delivery, Inside Placement, Unpacking, Installation/Setup, Removal of Debris) may take a few extra days.

We only ship to the lower 48 US contiguous continental States excluding Hawaii, Alaska and Puerto Rico. We do not ship to US Protectorates, APO/FPO and PO Boxes. We also do not ship internationally. Our Headquarters are located in Pembroke Park, Florida, USA, but your products might ship from other locations.

Superior Customer Service

We are at your side both before and after the purchase with words and deeds. Contact us if you have any questions using the contact form and we will get back to you as soon as possible

Our staff is multi-lingual (English, Spanish and German). We get Excellent Ratings and other Shopping sites. We use cutting edge CRM (Customer Relationship Management) software and whenever a customer calls us for any reason, we open a case and do not close it until resolved.

• Serving our Customers since 1990.
   
• We have maintained a 100% Positive Feedback Rating since 2003.
   
• We are a member of the Better Business Bureau, with an A+ rating.
  
  Our Pledge
  We cannot promise that we will do everything that any customer demands from us, but we WILL WORK VERY HARD to try to accommodate our customers needs.

   

   

Product Warranties

All new products have Full Manufacturer's Warranty. Unless specificly stated, Refurbished products might carry Full Manufacturer's Warranty or only a limited 30-90 days Warranty (please ask before you buy). Unless specificly stated, used products carry no Warranty but can be returned within 30 days of purchase.

30-Days Return Guarantee

1. Returning/Exchanging
If your product arrives defective or damaged, try refusing delivery from the Carrier. That will allow us to ship a replacement unit quickly. If refusing delivery is not possible, contact us and we will send you instructions for the return/exchange. Please do not return a product until you receive the Return Authorization (RA#) and instructions from us, as the product might end up lost if returned without an RA#. In such case no refund will be possible.

2. Time allowed for Returns
If you need to return a product for any reason, you can do so but you have to report the issue and request the return within 7 days of receipt and the return has to be postmarked within 30 days of receipt of the original shipment to you. After 30 days you will need to contact the Manufacturer directly for Warranty Repair.

3. Condition of Returns
In order to make a return, the product must be in NEW condition, with the ORIGINAL BOX, all the Accessories, Paperwork and Packing Materials intact, exactly as you received it.

4. Shipping & Handling Costs
If the return is due to our error, we will pick up the product at our expense. If the return is for any reason other than a fault of our Company, the actual shipping and handling costs (both ways) will be your responsibility. If you do not like a product or no longer need it, this is not considered our fault and we will not issue a shipping label for the return. If you ship the product at your expense please insure it for the full value of the order.

5. Restocking Fees
If the return is due to our error, the product was damaged in transit or DOA (Dead On Arrival), no restocking fee will apply and we will refund 100% of the item's price.

If you refuse delivery or decide to return a product because you changed your mind, no longer need the product, have buyer's remorse, found a cheaper seller, you don't like the product or the product doesn't fit your needs, a restocking fee will apply:
 

• Any unopened item in original condition: We will refund 80% of the item's price.
   
• Any item that is not in its original condition, is damaged, or is missing parts or original packaging for reasons not due to our error: Depending on the condition of the item received, we will refund from 50% to 70% of item's price or we could also return the product to you and not refund anything if the product is in bad condition or missing important parts.
  
  6. Refunds
  Refunds can take 5-10 business days from the date the item returned was received by us or by our supplier.