Q: WHO ARE WE?
A:- 100% AUTHENTIC Beauty products Third-party seller that run for business over 10 years with providing great service, lowest value prices, and great quality of products.
Q: HOW LONG DOES IT TAKE TO ARRIVE?
A: Please look at the shipping table below for more details
Q: WHEN WILL YOU SHIP MY ORDER?
A: Mostly, orders will be shipped next business day and any orders before 12:00PM EST will be shipped on same business day.
If you place an order after 12:00PM EST on Friday, it will be shipped on following Monday
Q: CAN I EDIT/ CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
A: Unfortunately, once the order is placed, you are unable to edit/change any information.
Q: WHAT IS THE MANUFACTURE AND EXPIRATION DATE OF SELECT PRODUCT?
A: -Select items are labeled either only the manufacture date OR only the expiration date. A new product is good for 3 years from the manufacture date. Once a product is opened during those 3 years, it is good for 1 year for usage.
Q: WHAT PAYMENT DO WE ACCEPT?
A: We accept Paypal , Paypal Credit Card, and other debit and credit card
Q: WHAT SHIPPING METHODS DO YOU USE?
A: We ship via USPS and UPS. but the customers cannot choose the shipment carrier.
We stand behind every product we sell. We'll be happy to accept return as long as the product is sellable and original condition except the damaged products within 30 days. Please explain that we are not only lose our profit due to Ebay took referral fee from us automatically when we shipped the product but also lose shipping and handling fee in our end. If the return is not caused from us such as received damaged and wrong units, we need to deduct 25% referral fee. We will issue the refund or replacement as soon as possible once we receive the package back to us. Thank you for shopping at TOKTOKBOX.
SHIPPING
| Delivery Option | Processing Time | Shipping Time | Delivery Time | Cost |
|---|---|---|---|---|
| For the continental United States | ||||
| Standard Shipping | 1-2 Business Day(s) | 2-6 Business Days | 2-7 Business Days | Varies by location, volume & weight |
| Expedited Shipping | 0-1 Business Day | 1-5 Business Days | 1-5 Business Days | Varies by location, volume & weight |
| *** Please note: If we receive a Next Day Air order by 3PM ET US, we typically ship it the same day. If we receive it past 3PM ET US, then we ship it the following day. | ||||
| For Alaska, Hawaii & Pueto Rico | ||||
| Standard Shipping | 1-2 Business Day(s) | 5-9 Business Days | 6-11 Business Days | Varies by location, volume & weight |
| Expedited Shipping | 0-1 Business Day | 4-8 Business Days | 5-10 Business Days | Varies by location, volume & weight |
| For Canada | ||||
| USPS Priority | 1-2 Business Day(s) | 5-9 Business Days | 6-11 Business Days | Varies by location, volume & weight |
| To our valued customers in Canada: Please be appraised that upon delivery, your local carrier will collect applicable Province Sales Tax (PST), Government Sales Tax (GST), Harmonized Sales Tax (HST) and duties. | ||||
| Other International locations | ||||
| International Standard | 1-2 Business Day(s) | 6-12 Business Day | 7-14 Business Days | Varies by location, volume & weight |
TOKTOKBOX stands behind the authenticity of everything we sell. All of our products are brand new and guaranteed to be authentic. One of the key principles of our business is listening to you, our customer. We at TOKTOKBOX has made it our mission to provide you with an outstanding selection of hair and beauty products at highly competitive prices. TOKTOKBOX goes to great lengths to ensure that our items are 100% authentic. We work with reputable suppliers to ensure that we sell only authentic, fresh, new merchandise. We complete a 5 Point Quality Inspection for all products we purchase through our long-established network of certified dealers If you have any concerns about the authenticity of an item you have purchased from us, please do not hesitate to contact us. Thank you for shopping at TOKTOKBOX.com