ORDER PROCESSING :
All machine orders will be processed within 24-48 hours (excluding weekends and holidays).
SHIPPING INFORMATION :
All shipments are insured and trackable. Local pickup is available upon request. We are located in Southern California in Corona, Riverside County.
CRATING & PALLETIZING SERVICE:
If you prefer your shipment to be palletized and crated, we offer this service at an additional charge. Please contact us for arrangements.
DELIVERY TIME :
Transit time is between 7-14 business days, after the package has been processed and shipped. You will receive a Shipment Confirmation message once your order has shipped containing your tracking number(s).
MODE OF DELIVERY :
Commercial Delivery - The location must have a loading dock. Curbside delivery will be provided at business locations where there isn't a loading dock.
Residential Delivery - All shipments are curbside delivery only. The delivery driver will drop the machine onto the ground, curbside, at the end of your driveway. The customer will be responsible for its relocation and assembly from there.
SPECIAL DELIVERY SERVICES:
Special delivery arrangements are available for an extra charge should you require:
Stairs
Lift Gate
White Glove Inside Delivery
Construction Site Delivery
The additional fees will be quoted to you by the freight company when they call you to confirm the delivery date.
WHAT TO EXPECT WITH YOUR FREIGHT SHIPMENT :
- After your machine has shipped and it arrives at your local terminal, you will receive a telephone call from the freight company to schedule the delivery date.
- You must be present or have someone there to inspect and sign for the delivery. There are no exceptions to this requirement.
- If the package being delivered is obviously damaged on the outside, Please refuse the delivery and notify us immediately. Note the damage on the receipt you receive and sign from the delivery staff.
IMPORTANT NOTE: This is the only way we can file a damage claim for a refund from the freight company and/or a replacement if your machine is damaged.
Shipping Outside the US - Customer will be responsible for all taxes, duties and customer broker fees which are not included or provided by the freight estimate supplied with quotation.