1999 Florence Publishing paperback. 163 pages. 8 1/2" x 5 1/2".

 spot on corner of last 20 pages. minor corner wear. binding good. cover rub marks and scratches. edges and corners slightly curled, worn, and starting to discolor.

Ever notice how disruptive difficult people and conflict can be in your lives? Would you like to know: 1. The underlying causes of conflict, or how a simple disagreement can so quickly turn into a vicious cycle? 2. When  we are dealing with these difficult people, how can we tap into their internal motivation to hear what we have to say as valuable information? 3. How can we deal with conflict more proactively? or, How can we interact with people in a way that diffuses conflict before it starts, without ignoring the problem, or sweeping it under the rug? Would you like to be ablr to apply this knowledge with employers, employees, coworkers, customers, friends, and even family? If so, then read on, because this book is for you.