Policies
Payment
You can make payment through Paypal and major credit cards.
Please do not hesitate to contact if you have any question regarding the payment.
Products will be shipped in 3 to 5 business days after the payment is received. and please allow 3-5 days for the product bought from stock and 15-20 days for custom orders to ship. They are shipped through registered mail with tracking number. We can also ship faster through express mail if you require early delivery please let us know while ordering.
We will not be responsible for any delay caused by customs, natural disasters, strikes, extreme weather conditions or any other unforeseen circumstances beyond our control. However we will try our level best to provide you with all the assistance required to make your shopping experience a pleasant one.
We are not responsible for custom charges as they may vary with your country policies. On customs form we can mark it as gift. If you wish for us to not declare the full value of the item you need to let us know.
Refunds and Exchanges
We care about our customers and work hard to provide the best service available.We are sure you will appreciate the unique design and work put into each and every products; however, if you need to return an item that is not problem.Items can be returned as long they are in new condition. Simply return the product within 30 days( After receiving ) for a refund, we will examine the product and will refund. Notifying as soon as possible will also help us in processing the refund quickly.
Also please know that custom made products are not refundable since they are made on customer specifications. Products with initials/personalizing can not be returned either. We try to keep in touch with customer during the production process of custom order so we can achieve the desired results.
We always strive to do our best to satisfy our customers with quality products and excellent customer service.
After receiving the product it will be examined and you will be refunded in 3-5 business days.
Please give me a chance to work with you before leaving negative feedback.
Additional Policies and FAQs
These items are handmade, not mass produced and churned out by a machine. That does not mean quality will be sacrificed, but please expect the occasional irregularity or imperfection that adds to the charm of a handmade item. Keep in mind that minor infractions and natural inclusions are unavoidable in some leathers; Top Grain Leather is a great example – a high end and expensive leather with a beautiful natural grain including any marks or scars on the skin/surface. This does not decrease the value at all, but rather, makes the piece unique. That’s the beauty of using natural products.
We can also do things in bulk quantity at wholesale price.
Please contact us at message service for whole sale inquiry. Thanks.