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Alleged snad returns
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Hello,

I am thinking of selling here instead of eBay because of their policy concerning SNAD. Their policy is extremely draconian against sellers. Buyers can automatically open a case and claim whatever they want. They don’t have to provide proof or even respond to a seller wanting to resolve the situation. If eBay steps in, they nearly 100% favor the buyer. The seller then is forced to make a full refund plus pay return shipping. The seller also is dinged on its rating and possibly negative feedback.

What is Bonanza’s policy on alleged SNAD returns? Thanks!

asked almost 6 years ago

Italy2018
Reputation: 12
2 Answers
Upvote this answer 1 Downvote this answer

a description, but not a detailed policy, is described [URL removed]
https://www.bonanza.com/site_help/general_buying/item_not_as_described

Regardless the bonanza policy, I would expect the overriding consideration to be toward the PayPal or Amazon Pay policy / terms / protection extended to purchasers. So when selling here, same as elsewhere, I expect we online sellers don’t have much opportunity, nor hope, to defend against any such claims. FWIW, across more than a decade, I’ve never been victimized by a SNAD claim.

answered almost 6 years ago

avamba
Reputation: 59
See avamba's booth

3 Comments

Italy2018 May 26, 2018

Thank you for your response. I did read that policy. However, I was wondering about the details. Is it like eBay where the company automatically sides with the buyer. There are no seller protections on eBay – none. They don’t need to provide proof or even respond. Is that the same here?

Italy2018 May 26, 2018

I meant to say the buyer doesn’t need to provide proof or respond. There’s a company that requires the buyer to provide proof w/in 3 days to file a claim. Does Bonanza?

abigdogmom May 26, 2018

I left eBay when the problems with buyers and SNADs first started and have never had the first problem with a buyer on Bonanza. So, come on over to Bonanza, you will have much more peace of mind. But, remember, you will have to do a lot of promoting. It’s work, but worth it.

Upvote this answer 0 Downvote this answer

For the most part..Bonanza does not get involved with policies between buyers and sellers here…unless there is a high volume of complaints sent to them from your customers.

Since all returns are handled between you and your buyer and your policies are clearly stated, then everything is deferred to the payment processor (ie PayPal or Amazon Pay (no longer available to new members)). Bonanza does not handle your SNAD

So if a person opens a SNAD with PayPal..you will have to provide all necessary information to paypal and defer to their judgement.

As I said, Bonanza does not dictate your every move.
They depend on you to be an honest seller, who will abide by the site as well as your own policies..when you do not and complaints sent to support are showing this, then they will step in.

answered almost 6 years ago

ccmom
Reputation: 12648
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2 Comments

Italy2018 May 26, 2018

Thank you! I’m sorry to ask more questions. I’m very new here. Do you know if PayPal is like eBay in that they automatically believe the buyer or does PayPal actually do a thorough investigation? I’ve read their policies but what do they actually do? In eBay, your policies are completely irrelevant.

Italy2018 May 26, 2018

You can have a spelled out return policy but it doesn’t matter at all. You can say you accept returns in 7 days or the buyer is responsible for return shipping and none of that matters. eBay forces the seller to pay everything in a SNAD w/o doing any investigation. Is that the same w/ PayPal?

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