Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Welcome to Sup Silver !
We are happy to have you. Here is the place for gorgeous unique handmade jewelry products by Sup Silver artisan. We love designing and creating to show you what we make all about.
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Shipping policy
I care to reach all satisfied customers. If in case your order is not reach your satisfaction with any reasons after you receive it. Kindly contact me 14 days firstly before you leave negative feedback or open case. I value your business and also do my best to bring my customer back. I will contact you with 24 days to solve it. If I can’t solve it, I am happy to accept returned item in its original condition and same original package within 30 days of delivery.
Customers might be responsible for all shipping cost, damage, and any loss in value.
Return policy
Full refund available within 30 daysTo ensure you are completely satisfied with your purchase. If one of our products fails to satisfy you for any reason. Please return the item within 30 days of the receiving date refund as condition below. Please keep in mind that all of our products are 100% made by hand and natural stones that are unique and not perfect like made from machine and each one not exactly same color on the photo.
EXCHANGED NEED NOTIFY WITHIN 3 DAYS
If you have received the items which are damaged or faulty from our mistake, please notify us immediately or within 3 days of receiving the goods. Damaged goods will be exchanged immediately if they are available on hand. We will make the new ones as soon as possible to reship again if they are gone. Remark they are original handmade goods that can be made similar only. We will give you full refund if we can’t find the items to replace.
ITEM MUST BE RETURN WITHIN : 30 DAYS
BUYER IS RESPONSIBLE FOR SHIPPING COSTS
REFUND WILL BE GIVEN AS: Paypal Account
We try to be fair and with all my descriptions. Please read each them carefully. Returned items must be returned in the same condition as when we sent them out. They must be returned in their original condition or similar packing. They must be shipped priority mail with tracking number. You will be refunded after we got them in perfect condition.
If there is any problem, we can work together to resolve it. We have always been extremely fair and always try to work with my reasonable customers. Negative feedback doesn’t go away and should only be left as a last resort. We strive for positive feedback, harmonious relations and even some friendships.
We will make every attempt possible to resolve the issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better.
Please contact us if you require further details.
Miscellaneous details
Sup Silver is a special unique handcrafted 925 sterling silver jewellery, precious stones, leather and silver accessories. Our products are so classic unique art design that are made of 926 sterling silver, natural stones and high-quality leather materials. They are not only lovely delicate art designs but also natural and high-quality unique products. Then they are not only high-quality unique crafted product but also high value to keep. Absolutely they could be perfect value jewellery for all people.
All purchased items will be wrapped in the nice gift box.
If any reason you are unsatisfied, please kindly contact me and I will solve it as soon as possible. So please contact us prior to leave feedback because I take care all my customers needs. The negative feedback is not a good way to communicate. I value your business and also do my best to bring my customer back.
Please kindly feel free to ask if you need any further more information.
Seller coupons & discounts
Shipping discount: Items after first shipped each discounted 100.0% Free shipping on orders over $100.00
Seller badges
