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Booth Details, Discounts, and Policies Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

Greetings from BonRan Home Plus, your go-to destination for creating a safe, comfortable, and relaxing environment in your home!

As an Authorized Dealer and proud eBay Top Rated Power Seller, our commitment to excellence is reflected in the positive feedback from our valued customers. We believe in doing business that not only meets but exceeds your expectations.

Explore our curated selection of home-enhancing products at the following trusted e-commerce locations:

BonRan Home Plus Website: http://www.bonranhomeplus.com eCRATER Store: https://bonranhomeplus.ecrater.com eBay Store: https://www.ebay.com/str/bonranhomeplus

Why choose BonRan Home Plus?

Authorized Dealer: Rest easy knowing you’re purchasing from an authorized source. Top Rated Power Seller: Our eBay reputation speaks volumes about our commitment to customer satisfaction. Wide Range of Products: Discover an array of products designed to create a safe, comfortable, and relaxing ambiance in your home.

“We Want to do Business with You” is not just a statement but a promise we uphold in every transaction.

Thank you for considering BonRan Home Plus. Feel free to explore our offerings, and if you have any questions or need assistance, our dedicated customer support team is ready to help.

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Shipping policy

SHIPPING AND HANDLING

FREE Shipping to U.S. Mainland addresses only.
We do not offer free shipping to Alaska or Hawaii, however, we do ship to those locations. Contact us for a quote to your Zip Code. If you have questions, please contact us.

We do not offer International Shipping thru Bonanza, however, you may purchase this item on eBay and take advantage of the Global Shipping Program.

When product has been paid for, we will submit the order to be processed and shipped within 24 hours. Weekends and holidays are excluded. Shipping time may vary due to your requested delivery location. Your shipment will originate from a warehouse nearest to your location if possible. Most items are shipped FedEx, USPS, and UPS. You will receive a shipping update email containing a tracking number. If your package arrives damaged, refuse the shipment and contact us. If the shipping company has left before you realize the package is damaged, contact us immediately. Concealed damages must be reported to the carrier within 24 hours of receipt. All shipping and handling cost is non-refundable. If the buyer provides an incorrect address or refuses delivery, the original actual shipping cost will be deducted from any monies refunded.

Return policy

Refunds available: See booth/item description for details

30 Day Return Policy

Returns Happen, We accept returns on items that are in their original unused and uninstalled condition

To help us expedite your return please follow these instructions:

Contact us in advance for an RMA number (Return Merchandise Authorization)
Follow the detailed return instructions that we provide to you, which include the RMA# and shipping address to the return center.

You will then receive your refund after the returned item has been inspected and tested.

The buyer is responsible for all shipping costs associated with the 30-day return, plus all returns are subject to a restocking fee. Refunds will not be issued on products that have been broken or damaged by the customer!

Product defects are covered by the Limited Warranty as verified by the specific item manufacturer.

Free Return Shipping only available on units with actually Manufacturer Defects.

Buyers must consult with a seller and manufacturer’s service technician first prior to any return request and the unit must be deemed to have documented factory defect.

Units/items not functioning properly due to “customer set up” DO NOT qualify as a manufacturer’s defect.

Other non-qualifying reasons Including but not limited to the following:

1. The unit/item not properly sized for the desired application.
2. The unit/item is not recommended for geographic location.
3. Customer power supply not suitable for the installation of electric units.
4. Customers ordering the wrong fuel type.
5. Customer water pressure or flow rate not consistent with minimum requirements for the unit to function properly.

The buyer agrees that by entering into a transaction for this item to be bound by the terms of the above return policy and acknowledges that this is a legal and binding contract.

Buyers attempting to circumvent the return shipping by claiming “Item Not as Described or Defective” will be reported.

Returned units that have been damaged by the buyer will be subject to restock fee or possible rejection of return claim.

Miscellaneous details

Some items may ship from Nevada, others from various states. If you have a question about sales tax, send us a message before you purchase. We can tell you what state that item will ship from.