Booth overview

Welcome to Oz Marketplace on Bonanza! Our goal is to provide you with an exceptional online shopping experience, with access to a wide range of innovative products at very competitive prices. From home decor to electronics, mobile phone accessories and sporting goods, we have something for everyone!

At Oz Marketplace, we aim to make the online shopping process as smooth and efficient as possible. Our team works tirelessly to source the best products from reliable global suppliers and we ship globally to almost everywhere at no additional cost!

We are confident that you will enjoy shopping with us and we look forward to assisting you. Thank you for choosing Oz Marketplace!

Shipping policy

Shipping Policy
Thank you for visiting and shopping at www.ozmarketplacestore.com or via our iOS and Android Apps.

The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time
We ship directly from multiple warehouses with minimal delay from the time your order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery.

In rare cases, if there will be a significant delay in the shipment of your order, our Customer Service Team will contact you via email or telephone.

Shipping Rates & Delivery Estimates
Our policy is to offer FREE SHIPPING with TRACKING on all purchases!

With a quick dispatch policy, and our shipping on all purchases TRACKED from our warehouses to your door, you can be assured of hassle free and on time delivery.

A Realistic estimate of our standard timeframe for delivery (updated based upon recent sale experiences) is 10-15 days.

Delivery delays can occur occasionally (natural disasters, pandemics, situations out of the seller’s control). In circumstances where a delivery delay does occur, we have found that our timeframe for delivery rarely exceeds 21 days.

At all times the delivery of your product is tracked, and our Customer Service Team is always at hand to handle any concern or query you may have during oour dispatch process.

At Oz Marketplace, our goal is to facilitate an enjoyable and trouble-free shopping experience that will consistently deliver a unique and quality product to you with minimal delay.

Shipment Confirmation & Order tracking
A tracking number will be added to your order details as soon as it becomes available. Your tracking number will also be provided to you via email at this time – so that you can keep track of the delivery status every step of the way.

Customs, Duties, and Taxes
Oz Marketplace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.

You can always contact us for any return related question at [email protected], or using our Contact Us page.

Return policy

Returns & Refunds Policy
At Oz Marketplace, we want our customers to be completely satisfied with their purchases. If you receive a damaged or faulty product, we offer a 30-day return & refund period that commences from the date a delivery is confirmed as received (either via a customer confirmation or tracking confirmation of receipt)

To initiate a refund, please contact our customer service team within 30 days from the date that the damaged or faulty product was received. Please note that we reserve the right to ask for satisfactory photo or video evidence to be provided to highlight the extent of damage or fault with a product – which we will evaluate to help us determine a claim for refund.

Once we receive a request for refund and acknowledge in writing (email or message) that a product was received in a damaged or faulty condition, we will approve and issue a full refund of the purchase price, including any applicable taxes and shipping fees.

Please note that while we aim to process and resolve refund claims within 3 working days, it can typically take an additional 5-7 days from the date a refund is approved before the refund actually appears in a customers bank account. Refunds of payment amounts will be made according to your original payment method.

Please note that In some cases after we acknowledge in writing (email or message) that a full refund had been approved and is due to be paid to a customer, we reserve the right to request for the customer to take such safe measures required as to destroy a faulty item on our behalf (and to provide relevant photographic evidence of the destroyed product) before we proceed and process a refund. This may occur at our discretion and in circumstances where we determine that it will be uneconomical for our business to provide for return shipping in these circumstances.

If for any reason a customer request for a refund is denied by Oz Marketplace, a formal response will be issued to our customer in writing to outline why a full refund could not be granted.

Oz Marketplace will not accept returns or refunds for products that are not eligible for return due to hygiene reasons, such as earrings or swimwear. In addition, we will not accept returns or refunds of product due to a change of mind or heart, or on any basis other than due to a customers receipt of a damaged or faulty product.

If you have any questions or concerns regarding our return and refund policy, please contact our customer service team. We are always here to help and ensure that you have a pleasant shopping experience with us.

To initiate a return or refund, you can contact us at [email protected] or by using our Contact Us page. If your return or is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return related question at [email protected], or using our Contact Us page.

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