Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Welcome to Bear & Raven Antiques offering a wide variety of high-quality vintage and antique Chinese, Japanese and Victorian pottery, porcelain and silver plate, bookends, as well as an eclectic selection of other vintage collectibles.
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Shipping policy
Buyer pays for actual shipping, handling and insurance, unless a specific shipping and handling fee is quoted. Insurance will be included on all shipments, unless you specifically request that it not be purchased.
Please note that we typically double box large items or those weighing over 5 lbs at no additional charge. Other items we typically ship items single-boxed with plenty of cushioning material. We will double-box your item upon request for an additional charge to cover the cost of the extra postage and materials.
Note to Canadian Customers
Please note that although we offer First Class International Shipping for our Canadian customers, where possible, in order to provide you with a lower cost shipping option. insurance is not available for this class of shipping. Please be aware that we are not responsible for loss or damage to that item in shipping and so please select this shipping option at your own risk.
Attention International Buyers
We will not lie or fraud by marking merchandise values below the sale price or mark them as “gifts” on the customs declaration form.
Return policy
Full refund available within 30 daysLarry and I want you to be satisfied with your purchase and so offer you a 30-day return
Return Policy Procedure
If you are not pleased with your purchase, simply contact us by email or phone within 30 days of delivery of your item to arrange for its return and a refund of the purchase price
We will acknowledge your return request within 3 days
You will ship the item back to us within 3 days of the acknowledgement
The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with our tags and identifying marks intact.
We recommend you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance, unless agreed otherwise between you and us.
After we verify the returned item is as originally sent, we will issue a full refund within 3 days.
Damaged Item Procedure
Please do not return items damaged in shipment, as doing so will void the shipping insurance.
Damage claims can only be made on items shipped with insurance.
To begin the process, please contact us to alert us of the damage.
Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.*
In the event that you, the recipient, files the claim, we will provide you with the necessary insurance information.
For information on filing a claim through the following carriers, visit:
United States Postal Service: www.usps.com
United Parcel Service: www.ups.com
Federal Express: www.fedex.com
DHL: www.dhl.com
Note that we often insure shipments via a 3rd party insurance agent, not that of the carrier. Be sure to contact us so that we can either handle the claim, or guide you through the process.
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Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
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